Managed IT Services
IT Support That Keeps Your Business Running
Fixed-fee managed IT services with proactive monitoring, fast support, and enterprise-grade cybersecurity. One partner for all your technology needs.
Complete Coverage
What's Included in Managed IT
Everything you need to keep your technology running smoothly, all for one predictable monthly fee.
Help Desk Support
Unlimited remote support with fast response times. Your team gets help when they need it.
24/7 Monitoring
Proactive monitoring catches issues before they impact your business.
Cybersecurity
Multi-layered protection including endpoint security, email filtering, and threat detection.
Microsoft 365 Management
Full administration of your Microsoft 365 environment including email, Teams, and SharePoint.
Google Workspace
Complete management of Gmail, Drive, and collaboration tools for Google-based organizations.
Network Management
Firewall configuration, network optimization, and secure remote access solutions.
Backup & Recovery
Automated backups with tested recovery procedures. Your data is always protected.
Workstation Management
Patch management, software deployment, and hardware lifecycle planning.
Vendor Coordination
We handle your technology vendors so you can focus on running your business.
Strategic Planning
Quarterly technology reviews and roadmap planning aligned with your business goals.
OptiCore Packages
Choose the Right Level of Support
Essential
Core IT support for small teams
- Help Desk Support (Business Hours)
- 24/7 System Monitoring
- Basic Cybersecurity
- Microsoft 365 Support
- Monthly Reporting
Growth
Comprehensive IT for growing businesses
- Everything in Essential
- Priority Response Times
- Advanced Cybersecurity Suite
- Backup & Disaster Recovery
- Vendor Coordination
- Quarterly Business Reviews
Elite
Full-service IT partnership
- Everything in Growth
- 24/7 Help Desk Support
- Dedicated Account Manager
- Strategic IT Planning
- Compliance Support
- On-Site Support Included
Industries We Serve
Trusted by Businesses Like Yours
How It Works
Getting Started is Simple
Discovery Call
We learn about your business and technology needs.
IT Assessment
We audit your current systems and identify gaps.
Custom Proposal
You receive a tailored plan with clear pricing.
Onboarding
We plan and manage the transition to minimize disruption and downtime.
Ongoing Support
Your technology runs smoothly while we handle the rest.
Cybersecurity
Protect Your Business Before an Attack Happens
Ransomware, phishing, and data breaches cost Rhode Island businesses millions every year. OptiTech, our managed IT division, implements a layered defense strategy so threats are stopped at every entry point — not discovered after the damage is done.
- Next-Generation Firewall & Endpoint Protection
Advanced threat blocking across your entire network and every device.
- Email Security & Phishing Defense
Filter malicious links and spoofed senders before they reach inboxes.
- Dark Web Monitoring
Immediate alerts if your credentials are found in a breach.
- Security Awareness Training
Teach your team to recognize and report threats — your human firewall.
FAQ
Common Questions
What is Managed IT?
Managed IT means we handle all your technology needs for a fixed monthly fee. Instead of paying hourly for break-fix support, you get proactive monitoring, maintenance, and unlimited help desk support.
What size businesses do you work with?
Primarily small and mid-sized Rhode Island businesses — typically 5 to 250 users. We right-size our plans so you get enterprise-grade IT without enterprise-grade overhead.
How quickly do you respond to a support ticket?
We respond to support tickets within 15 minutes, usually by starting a remote session so we can see the problem and begin fixing it right away. When a visit is needed, we are on-site within 2 hours in our main service area.
Do you support Mac and Windows?
Yes, we fully support both Mac and Windows environments, as well as mixed environments.
How do you handle transitions from our current IT provider?
Our structured onboarding process is designed to minimize disruption while moving your environment under OptiSolutions management. We coordinate directly with your current provider to gather documentation and transfer access.
Do you provide on-site support?
Yes, on-site support is included in our Elite package and available as an add-on for other packages.
How does cybersecurity fit in?
Cybersecurity is built into all our packages. We use a multi-layered approach including endpoint protection, email security, and employee training.
What makes OptiTech different from other IT providers?
We're local to Rhode Island and you deal with the same team every time. No outsourced helpdesks, no rotating technicians, no finger-pointing.
What if we already have internal IT staff?
We work alongside internal IT teams as a co-managed IT partner, handling overflow, specialized projects, or after-hours support.
Client Stories
Businesses That Stopped Tolerating IT Problems
From disaster recovery to full MSP transitions — see what's possible when IT actually works.
Danny's Appliance
Complete IT Rebuild in 72 Hours
Catastrophic failure — warehouse, sales, and phones all offline.
72 hrs
Recovery Time
100%
Data Recovered
Truax Corporation
From IT Chaos to 99.9% Uptime
Reactive IT, constant disruptions, zero visibility across 45 endpoints.
99.9%
Uptime
85%
Fewer Issues
Voccola Law
Modern Infrastructure, Zero Downtime
Aging servers, unsecured endpoints, outdated networks, vulnerable data.
85%
Fewer Issues
30+
Endpoints Protected
Ready to Simplify Your IT?
Schedule a free IT audit and see how OptiTech can transform your technology experience.
One partner for the rest of your business technology
Most clients bundle two or more services. One point of contact, one support team, and fewer vendors to manage.
- OptiVoiceBusiness Phone SystemsKeep your team connected with modern, flexible cloud communications.Explore OptiVoice
- OptiPayMerchant Services & POSSimplify payment acceptance with merchant processing and POS solutions designed for your business.Explore OptiPay
- OptiConnectWebsites & Digital GrowthBuild a stronger online presence with professional websites, hosting, SEO, and digital marketing.Explore OptiConnect